Orders must be examined by the customer upon receipt. If any irregularity is detected in the order or problems with the product(s), the customer must return it (them) to the carrier, and explain the reason for the return on the delivery note.

To initiate the return process the customer should send an email to the Casa Relvas shop ( loja @ ) and in the response informed of all the steps that will follow to return the product and refund the money paid in the meantime, less return expenses, within a maximum of 30 days.

For the return to be accepted, the returned product must be in proper conditions of use (including labels and back labels) and the return must include the original packaging that accompanied the product.

Order not delivered

If the order is not delivered, due to the customer's absence, and after two scheduled attempts, it will be returned to Casa Relvas.

Any user who accesses this site implicitly and fully accepts the terms and conditions of use presented hereafter, also undertaking not to attack or illicitly use the systems of this site, access information in restricted and unauthorised areas, alter the content of the site, test and assess the vulnerability of the system.

You may download or copy material provided it is for personal, non-commercial use and you will be liable for any breach of the terms and conditions of use of the site.

Those who purchase alcoholic drinks on implicitly declare that they are over 18 years of age and do not have any impediment and/or legal restriction that prevents them from purchasing alcoholic drinks.

Casa Relvas reserves the right to interrupt or withdraw access to the online shop if it detects that the user does not comply with the legal requirements, or for other reasons, whether technical, administrative or situations considered force majeure.