Order Processing:

Orders are executed on a first come first served basis. In the event of temporary or even definitive unavailability, this information will appear on the product or will be communicated to the Customer in good time.

In the order the customer should indicate the desired quantities, contact details and delivery address, as well as select the payment method. After the order the customer will receive an email with the summary and payment data. After the effectiveness of the purchase, the customer will receive an email with the confirmation of the same and with the indication of which products were purchased.

Order cancellation

If the payment is not made within seven working days the order will be cancelled. The order cancellation may also be requested by the customer via email if the order has not yet been shipped.


The delivery of the order is subject to full and effective payment of the indicated price (after verification of good recovery).

The delivery period begins after confirmation of payment and validation of customer data. Orders placed in the Online Shop of Casa Relvas, will be delivered anywhere in Portugal and processed within an average period of up to 5 working days after payment.

Orders are delivered to the address indicated by the customer. They are delivered during office hours (9:00 to 19:00). The customer must ensure presence for the reception of the order at the indicated address.

The Online Shop Casa Relvas is not responsible for delays caused by reasons beyond the control of the producer (e.g. natural disasters, road accidents, etc ...).

Cost of transport and delivery

The shipping cost depends on the weight of the order and the respective delivery destination. The total shipping cost will be automatically calculated when you place your order in the online shop.

Casa Relvas has its own packaging for the transportation of goods, in order to effectively protect its contents.

The Online Shop of Casa Relvas seeks the best partnerships with companies to carry out the delivery of your order. Deliveries are not made at weekends.